PTI309: Computer Service and Support (2011-2012)
CURRICULUM PROGRAM: Career and Technical Education
COURSE TITLE: Computer Service and Support
CALENDAR YEAR: 2011-2012
GRADE LEVEL: 9-12
COURSE LENGTH: 36 weeks
About the Program:
Computer Service and Support prepares students for careers in the Computer industry. The course sequence focuses on duties and tasks performed by professionals in Computer installation and repair occupations, as well as pre-employment and employment skills.
Major Concepts/Content: This program is intended to prepare students for computer support careers. Students enrolled in this course will gain practical experience in assembling a computer system, installing an operating system, troubleshooting computers and peripherals, and using system tools and diagnostic software. They will develop skills in computer networking and resource sharing. Students explore wireless technologies (e.g., Bluetooth, Wi-Fi) and create and configure a network. In addition, students will explore the relationships between internal and external computer components. Customer service skills and career plans will be developed. Upon successful completion of the course, students may qualify to take the A+ certification exam.
Major Instructional Activities: Students will be trained to use tools, electronics test equipment, and software to analyze and solve PC problems. This course provides students with training in procedures for optimizing and troubleshooting concepts for computer systems and subsystems. Emphasis is placed on technical proficiency, skill-building, and workplace readiness. During the course, students will analyze defective equipment, determine corrective measures, and make the equipment operational if possible. Students will build a PC as part of the requirements of the course.
Major Evaluative Techniques: Students will demonstrate their knowledge through computer-based instruction and examinations, performance tests, hands-on service, and completion of various repair projects. Demonstration of performance and professionalism are major components of the student’s evaluation.