Skip to main content


What is conflict management?

  • Conflict management is a process to proactively manage conflict to reduce the incidence of disputes and to increase the likelihood that any disputes will be resolved efficiently, effectively and expeditiously.

What is ADR?

  • ADR stands for Alternative Dispute Resolution. It is an informal method of addressing disputes that is an alternative to traditional, formal methods of dispute, such as litigation or grievances.
  • Unlike traditional formal methods of handling disputes, ADR focuses on win-win solutions and problem-solving with the assistance of a neutral third party.
  • ADR includes a variety of different processes, including mediation and group facilitation.

What is the difference?

  • Conflict management is a broader concept. “ADR” is traditionally an alternative to exercising a legal right; CEDR’s conflict management can help people address conflicts for which there are no available legal remedies.

Can you require the other party to enter mediation?

  • The mediation process is voluntary; all sides must agree to participate.

Who would mediate, facilitate, or serve as a conflict coach?

  • It depends on the situation. The people providing CEDR services need to be well-trained in their roles and impartial with regard to the particular conflict and its participants. They may be DoDEA employees, other government employees, or people from outside government; what’s important is that they be good at what they do and that the parties are comfortable that they will be fair.

Where do I go if I have an EEO complaint?

  • DoDEA’s Diversity Management and Equal Opportunity Office handles EEO complaints and EEO mediation. You may find more information about DMEO and filing or mediating EEO complaints at the following website:

How do I contact CEDR to see if it can help me?

To learn more, contact CEDR:
Phone: 571 372-7778

4800 Mark Center Dr.
Alexandria, VA 22350-1400

Support Offices
cedr tree
Center for Early Dispute Resolution
Diversity Management & Equal Opportunity
DoDEA's Procurement Division
HR Regional Service Center
Information Technology Division
Investigations and Internal Review Division
Logistics Division
Office of Communications
Office of General Counsel
Office of Safety and Security
Resource Management Division