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Area Offices


  • "Whenever you're in conflict with someone, there is one factor that can make the difference between damaging your relationship and deepening it. That factor is attitude."
    William James
  • “You can’t shake hands with a clenched fist.”
    Indira Gandhi
  • “When you negotiate an agreement, you must remember that you are also negotiating a relationship.”
    Harold Nicolson
  • “One day we must come to see that peace is not merely a distant goal that we seek but a means by which we arrive at that goal.”
    Martin Luther King Jr. 
  • “We have two ears and one mouth so that we can listen twice as much as we speak.”
  • “When I am getting ready to reason with a man, I spend one-third of my time thinking about myself and what I am going to say and two-thirds about him and what he is going to say.”
    Abraham Lincoln
  • “Seek first to understand, then to be understood.”
    Stephen R. Covey


Learn More

a. Interest-based negotiation


b. Listening


c. Difficult conversations


Law and Policy


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