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Customer Satisfaction Survey

The DoDEA Customer Satisfaction Survey is a tool used to measure the effectiveness of programs and services provided by the DoD Education Activity (DoDEA) as required by the DoDEA Community Strategic Plan. The DoDEA Community Strategic Plan was written to meet DoD Reform Initiative Directive #23: Defense Agency Performance Contracts which states: "The Directors of the specified Agencies and Field Activities will submit a performance contract covering the period of the Future Years Defense Plan (FYDP) FY 2000 through FY 2005. Each performance contract shall include measures of customer satisfaction with the goods and services provided by the agency or Field Activity, including the timeliness of deliveries of products and services". EO 12862 "Setting Customer Service Standards" assigns responsibility for assessment of a program area through customer satisfaction surveys.

The customer satisfaction survey gives parents, teachers and students an opportunity to comment on their level of satisfaction with programmatic issues related to DoD schools. Some of the topics included on the survey are equipment and facilities, curriculum, communication, school safety and involvement. The information derived from this survey is used in the improvement planning efforts at all levels throughout DoDEA. Schools, districts and areas will use the results to gain insight into the satisfaction levels of their parents, students and teachers which will be one of many measures used for further planning of programs and services offered to DoDEA's students.

Data from the Customer Satisfaction Survey will be available in the winter of 2003.

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