Conflict is a situation in which people or groups act out of a belief that they have incompatible and opposed goals, values, or interests.
Conflict is a normal and natural part of life. It arises in all parts of life because people have different goals, priorities, responsibilities, values, and backgrounds.
Conflict is inevitable.
Conflict has both destructive and constructive sides and consequences. Constructive conflict is creative and can lead to better relationships and better quality decisions.
Destructive conflict damages relationships, eroding respect and trust, and taking time and focus away from our mission of providing an exemplary education. Learn more:
|Destructive Conflict||Constructive Conflict|
|Each party attempts to "win"||Parties try to find a solution|
|Contentious tactics||Creative joint problem solving|
|Antagonism between parties increases||Considers dissenting opinions|
|Relationships deteriorate||Relationships remain respectful, may improve|
|Increasingly judgmental||Non-judgmental, exploratory discussions|
|High levels of anger, frustration||Little negative emotion|
|Effective communication declines||Communication is open and honest|
|Real issues are often not addressed||High quality outcomes, taking all
information and needs into account to the extent possible
|Conflict is avoided and left to fester|
TYPICAL COSTS OF DESTRUCTIVE CONFLICT:
Damaged working relationships
Reduced communication which leads to:
and ENERGY AND FOCUS ARE DISTRACTED FROM DoDEA'S EDUCATIONAL MISSION
"We have two ears and one mouth so that we can listen twice as much as we speak." Epictetus