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Civilian Human Resources Agency Information

What is the Army Civilian Human Resources Agency (CHRA)

The Civilian Human Resources Agency (CHRA) is the organization in the Department of the Army responsible for providing civilian human resources services. CHRA is part of the Army's initiative to mold human resources functions into a corporate structure, enabling equitable, efficient and effective management of Army civilians worldwide. The Agency manages all aspects of the human resources lifecycle for civilians – from recruiting to retirement. CHRA serves appropriated fund, non-appropriated fund and local national civilian employees.

CHRA's Mission

CHRA’s mission is to provide comprehensive human resources services resulting in a civilian workforce that successfully supports our nation's defense.

What does the transition to CHRA mean for the DoDEA HR Workforce?

CHRA has the capacity, experience and capabilities to best meet HR service provider needs. DoDEA will retain the HR capacity to perform policy; LMER; oversight of and liaison for CHRA support; and an integrated licensure team. DoDEA HR employees should see no change in their daily work routines and will have more automated processes and support to make their jobs easier. DoDEA HR employees will have current, timely, and accurate information to do their jobs and benefit from instant access to a customer service center and personnel information in real time. CHRA has the capacity, experience and capabilities to best meet HR service provider needs. DoDEA will retain the HR capacity to perform policy; LMER; oversight of and liaison for CHRA support; and an integrated licensure team. DoDEA HR employees should see no change in their daily work routines and will have more automated processes and support to make their jobs easier. DoDEA HR employees will have current, timely, and accurate information to do their jobs and benefit from instant access to a customer service center and personnel information in real time.

Please visit the DoDEA Connects page to learn more about CHRA and visit to the CHRA hub.

Additional Links

CHRA

The Civilian Human Resources Agency (CHRA) is the organization in the Department of the Army responsible for providing civilian human resources services. CHRA is part of the Army's initiative to mold human resources functions into a corporate structure, enabling equitable, efficient and effective management of Army civilians worldwide. The Agency manages all aspects of the human resources lifecycle for civilians – from recruiting to retirement. CHRA serves appropriated fund, non-appropriated fund and local national civilian employees.

Over the past four years, DoDEA has faced some challenges in its human resources operation that have had a negative impact on the mission. DoDEA has taken a critical and comprehensive look at the way it conducts human resources support and realizes that it needs to acquire and implement innovations to expand effectiveness and efficiency and build a strong capacity in operations.

A critical factor in moving HR support forward is finding a service provider that rises to the threshold of providing DoDEA with the information, support and capabilities needed to obtain the capacity that best serves and benefits the education needs of our nation’s military children.

DoDEA set out to find the optimum Human Resources service provider in early 2018. DoDEA provided support requirements to three DoD providers: Defense Logistics Agency (DLA), Army Civilian Human Resources Agency (CHRA), and Defense Finance and Accounting Service (DFAS). DoDEA also looked at the viability of a fourth option of resuming all HR operations within DoDEA. DLA and CHRA submitted formal proposals in February 2018, while DFAS declined the opportunity.

Proposals were evaluated in 10 categories specifically related to quality and readiness to implement. During the process, DoDEA discovered that resuming all HR operations in DoDEA was not a viable option because DoDEA did not have the skills, capacity, or the necessary automation resources and IT capabilities to act in a timely and effective manner.

DLA’s proposal did not meet DoDEA’s needs in providing the information, support and capabilities needed in a service provider. They didn’t demonstrate the experience and capabilities DoDEA needs going forward, particularly in the areas of automation, internal controls, quality assurance or cost savings.

However, CHRA’s proposal gave DoDEA evidence through live demonstrations of their experience and capabilities to meet HR service provider requirements. Their services – which include automation processes with internal control mechanisms to run error reports and identify issues – provided DoDEA with a significant cost savings.

This year, DoDEA will transition to CHRA for its Human Resources service provider needs with a target effective date of July 8, 2018.

CHRA has the capacity, experience and capabilities to best meet HR service provider needs. DoDEA will retain the HR capacity to perform policy; LMER; oversight of and liaison for CHRA support; and an integrated licensure team. DoDEA HR employees should see no change in their daily work routines and will have more automated processes and support to make their jobs easier. DoDEA HR employees will have current, timely, and accurate information to do their jobs and benefit from instant access to a customer service center and personnel information in real time.