Department of Defense Education Activity
Improving DoDEA Schools With Your Input - March 15 - April 9, 2021

2021 DoDEA Customer Satisfaction Survey (CSS)

The Department of Defense Education Activity is excited to announce that it is conducting a Customer Satisfaction Survey.

This survey is our best opportunity to provide structured feedback to DoDEA leadership in Washington, D.C. about what’s working and what needs to change.

The survey will be open from 15 March through 9 April.

The Customer Satisfaction Survey is available for parents, students in grades 4-12, teachers, and other school-level staff. Parents with multiple students enrolled in a DoDEA School only need to complete the survey once. All participation is voluntary and anonymous.

All potential respondents will be emailed a personal link on March 15 to complete a survey and will also receive email reminders while the survey is open. Please be sure to check your junk/spam folder if you don’t see the survey link in your inbox.

We understand that the health and safety of your student is a primary concern at this time and issues connected to COVID-19 are probably at the top of your mind. While we welcome any feedback you care to offer related to the current situation, we ask that you also consider providing feedback that applies to “routine” conditions in DoDEA.

Participation should take less than 10 minutes.

Thank you in advance for completing this survey and helping DoDEA become the best school system it can be.

DoDEA Customer Satisfaction Survey (CSS) Results

  • The CSS provides a forum for parents and students in DoD schools to have their opinions heard and communicate their level of satisfaction with issues related to DoD schools.
  • Part of DoDEA’s continual efforts to improve quality of education to DoD military and civilian students
  • 2021 survey available for completion online from March 15 – April 9.
  • Sponsors or spouses with children in Pre-K -12th grade. Sponsors with children in Prekindergarten through 12th Grade need only complete one survey based on the experience of their oldest child's school.
  • Students in grades 4-12; and
  • School level educators and support staff, not including substitutes.

The survey is voluntary and confidential – identifying information is never attached to responses. Above school level educators and staff are not included.

  • Results allow schools, districts and regions to make improvements in the educational services offered.
  • Results assist schools in determining strengths and areas needing improvement
  • Opinions are extremely important and contribute to the future decisions DoDEA educators will make about schools
  • Information derived from surveys expected to be available Summer 2021
  • Survey questions cover ten broad areas: academic, technology, communication/environment, sense of belonging, caring relationships, well-being, school safety, overall satisfaction, college/career readiness (high school only), and safety during the COVID-19 pandemic
  • Survey questions for students were taken from the California Healthy Kids Survey. Questions for parents and school-level staff assess the same domains.
  • Your feedback is extremely important and will contribute to the future decisions DoDEA educators will make about schools