Information Technology

Empowering DoDEA's global community through innovative, industry-leading technology services and solutions.

Back to School Setup

  1. Setup your Microsoft Account for official business and collaboration with staff (DoDEA employees only)

    All DoDEA staff receive a DoDEA Microsoft account, which is used for official email and file storage as well as adult-to-adult collaboration and meetings. Supervisors of new staff must submit a Global Service Desk ticket to have an account created for new employees. If an employee already has a Common Access Card (CAC), include the DoD ID number indicated on the back of the CAC when submitting the ticket. Delaying this process can cause undesired delays in access - including the Global Service Desk in ServiceNow, Cornerstone and more.

    Log into your Microsoft account on your DoDEA computer as well as online for the best experience. Because the password must be reset regularly, your password may be expired and need to be updated within the few days. IMPORTANT: Ensure you sync the password for your computer and online.

    TIP: Avoid Fees with Microsoft Authenticator: To avoid SMS text or roaming changes, use the Microsoft Authenticator app for Microsoft 365 (M365) authentication. This option does not require internet nor data connection once the application is installed and setup. Use the setup guide to get started. Microsoft Authenticator App

  2. Log into your DoDEA Google Account (available for educators and students only)

    Educators receive a Google account as part of the rostering process in the DoDEA Student Information System (DSIS). Many staff use Google Classroom, . Several DoDEA  digital resources may also require you to sign into your Google account for access. If you are not sure of your account information, contact the school registrar or the SIS ISS to ensure you are listed as Active Staff. REMINDER: Do not use Google to store or share any Controlled Unclassified Information (CUI) - including personal and health information. 

    Students who are actively enrolled for the current school year will have accounts automatically set up. Schools may request to reset passwords the default password for all students. If a student is unable to sign-in, coordinate with the school ET. Former student accounts are deactivated if they do not return for the new school year within the first few months.


Support Services

How-To & Self-Help Resources

Need a quick reminder, tips, how-to guides or training resources? Visit the resources below or find more on the DoDEA IT intranet:

News & Updates

See the links below for the latest IT news, updates, and changes:

Get IT Help

Report outages or get IT assistance:

Instant Tip

Microsoft Teams: Keyboard Shortcuts:

Use the Ctrl + Period "."


DoDEA has implemented Microsoft 365 to allow you to collaborate effectively, anywhere and at any time - securely and to modernize our technology to help support student excellence. 

Microsoft 365 (M365) is a suite of online and desktop applications, which includes familiar apps like Word, Excel, PowerPoint and more. DoDEA has made Microsoft 365 services available in phases beginning with the Microsoft Teams desktop app, which replaced Skype for chat and meetings. 

Phased Implementation

Microsoft 365 online and desktop applications will be implemented in a layered and phased approach - meaning that apps and services will be rolled out by organizational levels in specific batches.

Key phases for 2020-2021 (Completed)

  1. Microsoft 365 Account, Teams Desktop app and Microsoft Online Portal 
  2. Microsoft Office Desktop Apps Upgrade & Outlook (email) Online Migration
  3. File Migration to online storage (OneDrive and SharePoint): mid-year 2021
  4. SharePoint Online Migration: late 2021

Previous Implementation Status

Phase 1: M365 Account and Microsoft Teams Transition - COMPLETE ✔

DoDEA staff have setup their Microsoft 365 account with multi-factor authentication (MFA) using their phone. Microsoft Teams is available to all staff through MFA. Skype is no longer part of the DoDEA technology portfolio.

Phase 2: Installed Microsoft Office Apps and Outlook Online Access - COMPLETE ✔

Government-issued computers have been upgraded to the newest Microsoft Office apps – Word, Excel, PowerPoint, Outlook, OneNote and Publisher. The installation includes enhanced charts, ability to co-author in real-time with staff who have M365 account, improved file sharing and more.

  • To verify your version, go to Outlook > click the File menu; then, Office Account. The version will appear on the right. If Microsoft 365 is needed, staff can install the latest Microsoft Apps from the Software Center.
  • Outlook on the web (email and calendar) for staff have been migrated by DoDEA IT.

Limitations and Considerations

DO NOTConduct, store, edit, share, discuss, draw or transmit ANY classified work; conduct non-DoD activities; download any material onto personal devices from the DoDEA environment.

Microsoft 365 (M365) installations have no connection to nor impact on Google G Suite availability. DoDEA has both M365 and Google as part of our technology portfolio. Education staff and students can continue to access Google. All DoDEA staff will have access to Microsoft 365 by the end of School Year 2020-21.

To be one of the first to get early access to applications and services, consider being part of the DoDEA Champions Program

Microsoft 365 consists of:

Local and cloud-based (online) apps and productivity services - Available Now
This includes mobile, desktop and online versions of Office applications (Word, PowerPoint, Excel, etc.) as well as a full suite of online services for email, file storage and collaboration, meetings, and more.

Windows 10 Enterprise - Available Now
This is the most productive and secure version of Windows offering comprehensive deployment, device, and app management.

Device management and advanced security services - Available Now
These services help enable productivity while keeping data protected.


SharePoint Resources


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