The DODEA Ombudsman Program complements other dispute resolution programs available within DODEA. Often times the Ombudsman will refer visitors to these resources and in return these programs refer people to the Ombudsman Office for assistance. The difference between the Ombudsman Program and these other resources is that the Ombudsman is an “off the record informal resource.” Going to the Ombudsman does not rule out utilization of these other options.
Whenever possible concerns should be brought to your supervisor for help in resolving the issue.
The Human Resource function is in place to meet the demands of the DODEA workforce. This group deals with issues in the areas of:
The Center for Early Dispute Resolution is a neutral, confidential resource that assists DoDEA and its employees in addressing and managing conflicts and disputes constructively, at the earliest possible time, and at the lowest possible level. CEDR provides confidential, impartial assistance to help address and resolve concerns and differences encountered at DoDEA. CEDR also helps provide education and training for building conflict resolution capacity across DoDEA.
DODEA Headquarters Diversity Management & Equal Opportunity Division has a Dispute Resolution Program that is designed to facilitate resolution of issues dealing with discrimination. This program functions in accordance with the EEOC regulation and is executed through a mediation process.
The EAP provides confidential and professional help to employees facing personal problems that might impact their performance, health, well-being or safety. There are two distinct sources available. Both are confidential and do not incur any additional initial costs to you. First, you are covered through the EAP services which are on site at the Mark Center as part of the Pentagon Employee Referral Service. You also have a 24 hours a day, 7 days a week service which provides many of the resources listed above. The DoD Employee Assistance Program is off site and the Toll Free Number is 1-866-580-9046 and is also available online.
The Office of Diversity Management & Equal Opportunity (DMEO) helps create an environment where all employees and applicants associated with DODEA are treated fairly and without any forms of unlawful discrimination in any Agency Program.
The DODEA Office of Inspector General is an independent office that provides a neutral perspective to management on issues regarding DoDEA's personnel, policies, and practices, through conducting investigations, inspections and audits. The DoDEA OIG operates and maintains the DoDEA Hotline, which is a confidential and formal reporting system for individuals to report fraud, waste, abuse, and mismanagement. Anyone may make a complaint to the DoDEA Hotline without fear of reprisal.
The Civil Rights Program is a collaborative process designed to help DoDEA recognize and take reasonable steps to eliminate unlawful discrimination in DoDEA schools, programs, activities, and workplaces, as required under Executive Order 13160.
Your union can address issues of discipline and adverse action and inspect collective bargaining agreements.